Whitelist Instructions for CBA E-Mails

Admins

Below are links to instructions for common spam filters.

• Trend Micro - allowlisting information
• Cloudmark - allowlisting information
• Mimecast - configure permitted senders
• Symantec - Support site
• Microsoft Exchange - connection filter policy

Users

Below are instructions for common email clients.

Outlook

1. Right-click a message in the preview pane (double-check the Junk and Clutter folders for messages too).
2. Click the drop-down list and select Junk.
3. Select Never Block Sender's Domain.

NOTE: If the message was found in the Junk or Clutter folder, you can move it to the inbox.

Gmail

1. Click the Gmail drop-down list (on the left side of the screen) and select Contacts.
2. Add the "from" address to your contact list.

If the message was found in the spam folder, right click it and select Not Spam. Additionally, you can move messages to their proper classification folder, if needed.

AOL

Right click a message and select Add to Contacts. Alternatively, select Contacts on the left sidebar and add the sender's "from" address. If the message was found in the spam folder, right-click it and select Not Spam.

Yahoo

1. Click the Contacts icon (in the upper left corner) and select New Contact.
2. Add the sender's email address.

If the message was found in the spam folder, right click it and select Not Spam. if you see the address in the block list, select the address you wish to remove and click Remove.

Other Email Clients

Add the sender’s “from” address to your contact list/address book. If the message was found in the spam folder, move it to the inbox or right click it and select Not Spam.